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    Touch of Peru Bracelets

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    FAQ

    MY ORDER

    Placing your order

    Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

    We’ll prepare your order and let you know when it's on its way!

    Confirmation email with the order details

    You will receive a confirmation email with the details of your order right after having placed your order. If you don't see your confirmation email in your inbox, have a look in your spam folder or make sure that you ordered using the correct email address.

    Looking at your order status

    Just enter your order information on the Track Order page to track your order status.

    CANCEL OR MODIFY ORDER

    Cancel or modify order within 24 hours

    For any cancellation or modification, you have 24 hours after having placed your order to contact our customer support team at support@raadshop.com.

    After 24 hours it will be too late to make any changes to your order as your order will already be in production.

     If you can't find it, contact our customer support team at support@raadshop.com and one of our representatives will be glad to help you.

    RAAD SHOP

    How does Raad Shop operate and offer such incredible pricing?

    Raadshop is an online retailer offering custom designed apparel and products. As we supply print-on-demand and ship our products directly from  the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!

    For more info on Raadshop, check out our About Us section!

    PRODUCTS

    Raad Shop products

    We offer high-quality products using premium materials. All our footwear are made for comfort and are known for their high-quality and unique designs.

    For more information on the materials, visit our Product Specs page or click on the Product Details menu available on our product pages.

    Choosing the right size

    We highly recommend that you go to our Product Specs page and look at the sizing chart information before placing your order.
    Product Specs page link: raadshop.com/pages/products-specs 

    OUR GUARANTEE

    Satisfaction guaranteed

    All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.

    PAYMENTS

    Accepted payments

    We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Paypal and Apple pay.

    When will my card be charged?

    Right after your order has been successfully placed.

    Accepted currencies

    We support over 140 currencies. You'll have the option of changing the currency to USD if you wish through the drop down menu at the top right corner of any our our pages.

    PERSONAL INFORMATION SECURITY

    Raadshop adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

    Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

    SHIPPING & DELIVERY

    Delivery time

     All our products are custom printed and handmade for you. It takes 5-14 days to produce your items, depending on the number of orders we receive.

    Estimated shipping time is 2-4 weeks

    ***Because of the COVID-19 pandemic, there might be delays with your order and it could take up to 4-6 weeks for your package to arrive.

    Tracking my package

    Your tracking number and information will be sent to you via email 5-14 days after having placed your order.

    Order Not Received

    If you haven't received your RAAD items 60 days after having ordered, please contact our customer support team via email at support@raadshop.com, or use the contact page on our website. It will be a pleasure to help you.

    Shipping costs

    When you are on the Secured Checkout page, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated depending on the items you've selected and you will see the shipping cost for your order at the bottom of the page.

    International custom fees

    Import duties, taxes, and charges are not included in the item price or shipping. These charges vary from one country to another and are your responsibility.

    Please verify with your country's customs office to determine what these additional fees might be.

    *All items except for our shirts & hoodies cannot be shipped to the following countries:  Guatemala, Bolivia, Peru,  Montenegro, Syria, Kuwait, Georgia, North Korea, Jordan, Ecuador and Morocco.*

    Feel free to contact our customer support for additional information.

    RETURN 

    Returning your package

    We do not accept any returns as every item is custom made. But your satisfaction is our priority and we will find a solution to make sure you are happy. Please contact our customer service team at support@raadshop.com.

    Manufacturing issue

    All of our products are carefully inspected for quality and we will replace any flawed item.

    Please contact our customer support team at support@raadshop.com and send us a picture of the item with a description of the issue. Each case will be individually handled.

    CONTACT US

    If none of the above have answered your question, please contact us via email at support@raadshop.com or call us at 1-800-218-6602